Village Glen Front Desk Staff
Deb Castellan - Front Desk Supervisor
Deb Castellan, aka court reporter, was hired in 1994 as a Front Desk employee. Through the years she has worn many different hats; Front Desk Supervisor, Contract Court Coordinator, Operations Supervisor, Child Care Supervisor, Member Services Representative, Marketing and Advertising Assistant, Buffalo Bills Tennis Futures Tournament (Presented By Channel 2) Director’s Assistant, Vending /Pro Shop Inventory Representative, and even Maintenance Crew Member! She, with her wit and sarcasm works full time at the Front Desk and in the office doing some of the “behind the scenes” covert operations. Deb is also your “Court Reporter” each weekday morning, attempting to start your day with a smile…or maybe a smirk!
Besides seeing your pretty little faces, Deb is happy to finally be playing tennis, volleyball, cheering on her tennis friends, visiting her family in Rochester and spending time with her young children/monsters, Zoey, Max and Lexie (the twins)!
Idalia "Dolly" Roman
Jessica joined our VG family in February 2014! She graduated from Villa Maria with a Bachelor’s degree in Fine Arts. Jessica LOVES the theater life and travels to NYC often to indulge in many performances! Jessica is also an event photographer (wedding, parties, etc.) and she designs book covers for an author!
Back Office Staff
Tracy Irving - Assistant to the Director of Tennis
Tracy started working for Village Glen in 1997 as a front desk receptionist. It wasn't long before she assisted the back office with filing, mailings and memberships cards. At the end of 1999, Tracy was offered a full time position of daily processing and contract courts. By mid 2000, she challenged herself by taking on billing, bank reconciliations, and Front Desk Manager Duties. Tracy was promoted to Assistant Tennis Director of both Village Glen and SouthTowns Tennis Clubs in September of 2008.
It has been over 15 years since starting at Village Glen. She has created long lasting friendships with many co workers, pros and members. Finally, after working at the Village Glen for over ten years she decided to find out why so many people are devoted to tennis. At last, she knows why! She played in a USTA 2.5 women's league the summer of 2008. Her team was undefeated and went to Sectionals. Tracy is currently a 3.0-level player who captains many USTA league teams; some of which have gone to Regionals!
Tracy and her husband, Jamie (Tennis Pro at VG) enjoy playing tennis and spending time with their son, Jayden, and daughter, Jessica.